Villa Kristall

Terms of Let


Please ensure that you read and understand the following terms and conditions pertinent to your accommodation rental as these form part of the Contract between yourself and us. They may seem a bit lengthy but are there to safeguard you as our guest. If you have any queries please do not hesitate to contact us.


Whilst we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and we have received your deposit or full payment, the cost of the rental is guaranteed against any further increase, unless the increase is brought about by Government action. This guarantee is offered subject to our conditions of payment being adhered to and providing that you do not make any further amendment to your booking.

Your holiday home rental includes accommodation as booked, services e.g. water and electricity and US Sales and Tourist taxes.

NOT INCLUDED in our rental prices

a) Flights b) Car Hire c) Holiday Insurance d) Pool Heating – if required this will be charged at the current rate. The villa will be cleaned prior to your arrival. If you wish a mid-stay clean this will be charged at the current rate.



To confirm the booking, a deposit of 20% of the total amount is required. Upon receipt of the deposit/clearance of the cheque, we will confirm the booking. This is normally done via email. You must check the confirmation carefully and raise any queries immediately.


The balance of the rental fee is due no later than 10 weeks prior to the commencement of the rental period. For bookings within 10 weeks of the commencement of the rental period the full amount is due. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of £10.00/$15 to cover our costs.


A Security Deposit of £200/$300 is required with your final payment to cover any breakage or damage in the villa caused during your stay and/or excessive cleaning costs above that normally required in connection with the occupancy. This will be refunded to you in full within two weeks of your departure after a satisfactory report has been received from our Florida Management Company.


STERLING CHEQUE payable to Mr S.L.DRAPER and sent to:
Mr S.L.DRAPER, Foxley, Uckfield Road, Crowborough, East Sussex, TN6 3SX, U.K. (Telephone 01892 329072)
BANK PAYMENTS can also be made directly into our UK or US Bank Accounts. Please note that any Bank charges are to be paid by yourself.
PAYMENT BY PayPal can be made to Please note that any receiving charges are to be paid by yourself.


In the event that you cancel your booking for any reason whatsoever, the following charges will apply:

4 – 9 WEEKS 50% OF TOTAL

We strongly advise that you take out holiday Insurance to cover cancellation.

The owners may in exceptional circumstances cancel the contract in whole or in part without penalty. In such case, if the contract is cancelled before its initiation, the client will receive full reimbursement of all monies paid without interest or compensation. In such circumstances the owners accept no liability whatsoever for any loss or damage sustained by the client.


If, after your booking has been accepted, should you wish to alter your arrangements we will do all we can to help but an administration charge of up to £20/$30 may be charged.


The rental period begins at 4pm on the day of arrival. The property must be vacated by 10 am on the day of departure, unless otherwise agreed. Failure to comply may result in an additional charge levied against the Security Deposit for late departure.


The accommodation is reserved exclusively for the number of persons specified in the booking. No other persons are permitted to stay unless this has been agreed with the Owners.


In accordance with the rules of the West Haven Homeowners Association, vehicles must not be parked on-street overnight (10PM - 7AM) and no truck or van, boat, trailer, recreational vehicle, commercial vehicle or other types of non passenger vehicle, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on West Haven. From 4th April 2011 any vehicle(s) parked in the street between 10PM and 7AM will be towed without warning or notification. Guests will be responsible for all costs incurred to recover the vehicle(s).


The owners of the property or their agents cannot accept any responsibility, whatsoever and howsoever caused, for injury or damage caused as a result of the use of the pool, the surrounding area and the facilities of the villa. Guests are specifically requested not to allow unsupervised children to use the pool and no glassware should be taken outside to the pool area.


The owners of the property or their agents will not be liable for any loss or delays occasioned by any of the following: Strikes, political unrest, hostilities, war or threat of war, terrorist activity, industrial disputes, fire, flood, technical/weather problems with transport, aircraft grounding, closure of airports or ports, weather conditions or any other event beyond the owners or agents control.


The Abbey at West Haven where our villa is situated has been fully completed however we cannot guarantee that there will be no construction activity in the area. If we know about any building work in the area at the time you make your reservation which is likely to affect your stay we will make every effort to inform you of this and endeavour to describe the current state of affairs, therefore no refunds will be issued due to construction activity.


In the unlikely event you should experience a problem or have a complaint about our villa or its facilities you must contact our Management Company at the earliest opportunity to enable them to investigate and attempt to solve the problem. Please remember we are only human and cannot attempt to put something right if we are not aware of the problem.


No smoking is permitted inside the villa. Should you wish to smoke please feel free to do so in the outside area. If this policy is not adhered to, a $500 charge will apply for deep cleaning of the rental property.


Pets are not permitted in the villa. If this policy is breached, we reserve the right to terminate the rental agreement immediately, with no refunds. A charge of $500 will be applied for deep cleaning of the rental property

13. POOL

The pool and spa will be a major part of your Florida holiday – please use and enjoy them. However, we the owners or our agents accept no responsibility for accidents or mishaps which may occur whilst using the pool, spa or deck area. In the unlikely event of the pool/spa heating malfunctioning (where pool/spa heating has been ordered and paid for) we will refund the unusable portion of the pool/spa heating charge. Pool/spa heating is recommended between November and April (but is not compulsory) and can be provided throughout the year. Use of the pool and spa blanket will help to conserve the heat. Once the pool/spa heating has been ordered and paid for, no refund will be given if you change your mind and decide not to have the pool / spa heated.


The owners, management company or agents accept no responsibility for any third party claims for accidents, damage or loss of personal property, or for any expenses incurred for any reason, including any incurred as a result of Force Majeure. Please ensure that you have adequate travel insurance in place.


Florida is a tropical country and therefore experiences occasional extreme weather conditions, including thunderstorms, lightning and heavy rainfall. Storms are common in the season from June to October. If you do experience a bad thunderstorm do not swim in the pool. Turn off TVs, videos, electronic games and wait for the storm to pass. Occasionally power outages may occur which can cause interruptions to services such as the telephone, pool heating etc. If this happens please notify our Management Company promptly. As the weather is totally out of our control, no refunds will be issued due to problems caused by adverse weather conditions.


Due to the climate, Florida does have lots of wildlife not found in the UK. The heat and rain often brings bugs, insects and ants. To deter these creatures please always clear away any scraps of food from the pool deck area, kitchen work surfaces and floors. Store most food in sealed containers in the fridge as this is sealed. Store other food in the high cupboards rather than the floor cupboards. Make sure all external doors and windows are kept closed at all times as some of these bugs fly and can get through any opening. No doors or windows should be left open as the villa is air conditioned throughout. Open doors and windows hinder the operation of the air conditioning and can cause damage due to hot air hitting the operating system.

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